View our most frequently asked questions with answers. To view the answer to a question, click the question and the answer will drop down. Your question not answered? Send us a message!
Answer: The regulation in the state of Utah limits us from manufacturing anything over than 360mg of nicotine per container. Unfortunately, that is the highest we can go on 120mL bottles that we manufacture, since 3mg x 120mL= 360mg.
Answer: Lead times vary strictly by how busy we are that particular day. It could be within 10 minutes from when you place your order, or several hours if we are busy. Our team gets most orders done the same day they are placed. We understand that when you place an order with us, it must be done in a timely manner.
Answer: We offer FREE and fast shipping on all orders within the US, minus states we cannot legally ship to. Express shipping options are also available, if you ever find yourself needing product sooner. Additionally, we offer free, standard, and express international shipping options to Europe, Canada, South America, and many other countries. Please use our shipping calculator to find out if we offer shipping to your country.
Answer: Yes! We have a 14 day return policy on manufacturer sealed items. We also honor exchanges. If you simply ordered the wrong flavor for example, we will happily replace the sealed item! Just send us the bottle, and we will ship back the new bottle at no additional cost to you. Mixd wants to keep you happy! If you are not satisfied with your e-liquid for any reason, let us know! We may also issue a credit or coupon code to your account. We truly value your feedback, and your business.
Answer: Placing an order with us is simple! Here are five quick and easy steps to placing an order with us: First, you want to choose the products you want, and add them to your cart. When you are finished shopping and ready to checkout, simply click the cart icon at the top of your screen. Proceed to the checkout and create an account if you haven't done so already, so we are able to verify your age! Click next, and enter in your shipping information. Lastly, choose your payment method and enter in your payment information. At this point, you are able to click "place order" and you're done!
Answer: Unfortunately, unless you own a vape shop, we are unable to ship to you if you live in Utah. This same rule goes for out of state companies that ship their vaping products to customers that live in utah. The Utah online sales ban is put in place to prevent minors from intercepting age restricted tobacco products. While we don't agree with it, we must follow the law. If you're in Utah and would like our products, feel free to tell your local vape shop to consider our line! We are looking to work with more retailers!
Answer: After you place an order, it will send it to our queue of orders. When we check off your order as "fulfilled", our system automatically sends you a shipping confirmation email to the address you provided on your account. Emails are automatically sent every step of the way. You can even sign up for SMS Messaging at checkout!
Answer: Wholesale requests are handled by our wholesale page, which you can find here